After waiting at least 5 minutes that feel like 15 in a three-person line at the Dunkin' Donuts/Baskin-Robbins on U.S. 501, where four people are behind the counter, I ask for the Turkey, Cheddar, & Bacon flat bread combo with coffee.
The sign says, Anytime Combos, with small iced tea or iced coffee, $5.39.
I asked for the combo with coffee. I didn't say "iced." She doesn't ask me for clarification.
She says she needs to check if they have any Turkey, Cheddar, & Bacon
About three minutes later, she returns to say they have Ham & Swiss or Three Cheese ("Grilled" on the sign, actually) flat bread available.
She doesn't say they are out of Turkey, Cheddar, & Bacon. She says they have Ham & Swiss or Three Cheese ("Grilled" on the sign).
I say Ham & Swiss.
She gets my coffee, a hot coffee.
I still think I'm getting the combo for $5.39.
Another three minutes. My food is brought to the counter and placed in a brown paper bag.
She rings me up for $3.99 plus $1.69 for the coffee: $5.68, plus 60 cents for our politicians to play with, bringing the total to $6.28.
I look confused. The combo price is $5.39. I point out that the combo says it comes with a small iced tea or iced coffee. She says the coffee doesn't equal an iced tea.
She doesn't mention, as the sign does, iced coffee, which might stand a chance of being equal to a hot coffee. She just mentions iced tea.
Had she told me that hot coffee costs more when I order the combo? No.
I point out that I ordered the combo. She gives me the receipt and tells me I can look at how the price is broken down.
I ignore the tip jar.
Tuesday, August 17, 2010
Dunkin' Donuts on U.S. 501: If you ask for the combo, be very specific about the temperature of the coffee
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