After waiting at least 5 minutes that feel like 15 in a three-person line at the Dunkin' Donuts/Baskin-Robbins on U.S. 501, where four people are behind the counter, I ask for the Turkey, Cheddar, & Bacon flat bread combo with coffee.
The sign says, Anytime Combos, with small iced tea or iced coffee, $5.39.
I asked for the combo with coffee. I didn't say "iced." She doesn't ask me for clarification.
She says she needs to check if they have any Turkey, Cheddar, & Bacon
About three minutes later, she returns to say they have Ham & Swiss or Three Cheese ("Grilled" on the sign, actually) flat bread available.
She doesn't say they are out of Turkey, Cheddar, & Bacon. She says they have Ham & Swiss or Three Cheese ("Grilled" on the sign).
I say Ham & Swiss.
She gets my coffee, a hot coffee.
I still think I'm getting the combo for $5.39.
Another three minutes. My food is brought to the counter and placed in a brown paper bag.
She rings me up for $3.99 plus $1.69 for the coffee: $5.68, plus 60 cents for our politicians to play with, bringing the total to $6.28.
I look confused. The combo price is $5.39. I point out that the combo says it comes with a small iced tea or iced coffee. She says the coffee doesn't equal an iced tea.
She doesn't mention, as the sign does, iced coffee, which might stand a chance of being equal to a hot coffee. She just mentions iced tea.
Had she told me that hot coffee costs more when I order the combo? No.
I point out that I ordered the combo. She gives me the receipt and tells me I can look at how the price is broken down.
I ignore the tip jar.
Showing posts with label Dunkin' Donuts. Show all posts
Showing posts with label Dunkin' Donuts. Show all posts
Tuesday, August 17, 2010
Dunkin' Donuts on U.S. 501: If you ask for the combo, be very specific about the temperature of the coffee
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